Making your customers feel safe, supported, and cared for is good for business.  Improving Birth President Dawn Thompson talks with Vice President Cristen Pascucci about how one Disneyland employee treated Dawn’s special needs child, and made her family customers for life.

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  1. Stephanie says:

    You should learn about Thedacare and their Center for Healthcare Value (www.createvalue.org). I’ve been through their 1-day training program and it made me want to move to Appleton, WI to be a patient!

  2. Andrea says:

    You’re not alone in thinking that. Someone already wrote the book on it:
    http://www.amazon.com/Disney-Ran-Your-Hospital-Differently/dp/0974386014

    1. Cristen Pascucci says:

      Andrea, that is so funny! Neither of us had any idea. Buying that book now… 🙂

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